Terms & Conditions

Please read the following document carefully.

1. Booking, Confirmation & Payment

When you have chosen the Tour that you wish to book, simply hit the Book Now button.
You’ll be able to select your dates, enter your passenger numbers, and choose from options and extras before you move onto the next stage and finalizing your booking by payment.
For any of our Multi-Day Tours a €250 Deposit is needed to provisionally hold your place.
Once this deposit is paid we’ll get to work securing your Tour arrangements. This normally takes up to 5-10 working days.
Confirmed Bookings: Once we have confirmed your booking, you can make your travel arrangements.
In the unlikely event that we cannot confirm your booking (usually due to accommodation availability issues), you would of course be refunded in full.
Please wait until you receive your final confirmation email from us before booking any travel arrangements (such as flights).
Alternatively, you can pay the full amount during the booking process, if you wish.
Once your deposit has been paid, you can spread the remaining balance over a number of payments at times that suit you. There’s no need to pay everything at once.
We simply ask that your Tour is paid in full at least 60 days before your departure date and if not received on time we reserve the right to treat the booking as cancelled.
Payments may be made by credit card on our website through our booking system or by bank transfer/wire or by phoning our office.
For payment by credit card, we accept all major cards. We are not liable for any bank charges associated with bank transfer/wire.
If you pay by wire / bank transfer please inform us via email that you have made payment.
For Half-Day & Full-Day Tours, Full Payment is requested which can be done directly on this website when making these bookings a binding contract between us which will be governed by the laws of Ireland and subject to the exclusive jurisdiction of the Irish courts. There is a 48hr cancellation policy on Half-Day & Full-Day Tours.

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2. Client Alterations

If you’d like to transfer your booking to another Tour or change your departure date, please contact us in writing at least 60 days before your scheduled departure.
We’ll do our best to accommodate your request, subject to availability and any applicable price differences or charges.
If your circumstances change or you have any questions about your booking, please get in touch with us as early as possible.
Any alterations may mean an increased cost in tour prices and a change in tour itineraries and/or accommodations.

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3. Cancellations

We understand that travel plans can sometimes change.
To help you book with confidence, we’ve outlined our cancellation and booking amendment conditions below.
Cancelling Your Tour
If you need to cancel your booking, please notify Active Tours Ireland in writing.
Your cancellation will take effect on the date we receive your written notification, and any applicable cancellation charges will be calculated from that date.
Cancellation Charges
61 Days or More Before Departure
If you cancel your tour 61 days or more before your scheduled departure date, your deposit will be refundable. Alternatively, you may choose to transfer your deposit towards another available Active Tours Ireland tour, subject to availability.
60 Days or Less Before Departure
If you cancel your booking 60 days or less before your scheduled departure date, your deposit and any balance payments made will be non-refundable, subject to your statutory rights.
Cancellations After Your Tour Has Started
Once your tour has commenced, refunds will not normally be provided for any unused accommodation, activities, excursions, transport or other services that you choose not to use, subject to your statutory rights.
We’re Here to Help
If your circumstances change or you have any questions about your booking, please get in touch with us as early as possible.

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4. Alterations or Cancellation by Us

Once your booking has been confirmed we will make every effort to provide you with the booked holiday arrangements but reserve the right to alter or cancel the whole or part of the holiday if we cannot avoid doing so.
In the event of cancellation of a tour by us, we will offer a full refund of the tour price.
In these circumstances, no incidental or consequential expenses will be paid by us and will endeavour to help in finding alternative transport arrangements in this circumstance.

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5. Accommodation and Room Arrangements

Guests traveling together will normally be accommodated in double or twin rooms, depending on their booking preferences and room availability.
Double Rooms: Suitable for two guests sharing one double bed.
Twin Rooms: Suitable for two guests who prefer separate beds.
Single Rooms: Available for guests traveling alone, subject to the applicable single supplement.
Solo Travelers: We warmly welcome solo travelers on all our tours!
Guests traveling alone are required to pay a single supplement, which guarantees them the privacy and comfort of their own room, normally with private en-suite bathroom facilities.
Changes to Accommodation: While we make every effort to provide the accommodation planned for your tour, occasionally changes may be necessary due to availability, local events or other circumstances beyond our control.
Should this happen, we will arrange suitable alternative accommodation of a comparable standard wherever reasonably possible.
As our tours visit a variety of destinations throughout Ireland, room sizes, layouts and facilities may differ between hotels and guesthouses.

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Physical Fitness, Health and Participation

At Active Tours Ireland, we offer a combination of sightseeing, cultural experiences, outdoor adventures and relaxing activities. The level of physical activity varies depending on the tour itinerary and the experiences guests choose to participate in.

We want every guest to enjoy their Irish holiday safely and comfortably. Before booking, guests should carefully review the tour itinerary and consider whether the activities and physical requirements are suitable for their individual abilities.

Guests are responsible for assessing their own fitness, mobility and ability to participate safely in the activities offered.

If you have any medical conditions, mobility requirements, dietary restrictions or other circumstances that may require special consideration, please inform us in writing when making your booking.

This allows us to discuss your requirements and assess whether suitable arrangements can be made. In certain circumstances, we may request confirmation from a medical professional where reasonably necessary for safety purposes.

Participation in individual activities is optional. If you prefer not to take part in a particular activity, please inform your Driver/Guide, who will discuss suitable alternatives where available.

For safety reasons, Active Tours Ireland or an activity provider may restrict participation where a guest cannot safely meet an activity’s essential requirements. Any such decision will be based on individual circumstances, reasonable safety considerations and applicable law.

Guests may also be required to complete an appropriate activity participation or safety declaration before taking part in certain experiences.

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Medical Assistance and Emergencies

The health and wellbeing of our guests are extremely important to us.

Should a guest become ill or require medical assistance during a tour, our Driver/Guides will make reasonable efforts to help them access appropriate medical services.

Active Tours Ireland does not provide professional medical treatment and cannot guarantee the availability or outcome of medical services provided by independent healthcare professionals.

Guests are generally responsible for their own medical expenses, emergency treatment and associated transport costs, except where applicable law provides otherwise.

We strongly recommend comprehensive travel insurance, including medical treatment, emergency assistance and repatriation cover where appropriate.

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Travel to and from Your Tour

Our scheduled small-group tours normally begin and finish at the Hunt Museum in Limerick City, unless otherwise stated in your booking confirmation.

Guests are responsible for arranging and paying for their own transport to the designated tour meeting point and from the tour finishing location.

This includes flights, airport transfers, additional accommodation and other independently arranged travel services.

We recommend allowing sufficient time for connections, particularly when booking flights or onward travel after your tour.

Private tour collection and drop-off arrangements may differ and will be confirmed individually at the time of booking.

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Passports, Visas and Travel Documentation

All guests are responsible for ensuring they have the correct travel documentation before arriving in Ireland.

This includes:

A valid passport or other accepted travel identification.
Any required visas or entry permissions.
Relevant travel or medical documentation where applicable.
Compliance with Irish immigration requirements and other applicable laws.

Guests are also responsible for checking any health or vaccination requirements relevant to their journey.

Active Tours Ireland cannot guarantee entry into Ireland and is not responsible for consequences arising from a guest’s failure to meet applicable entry requirements, except where otherwise required by law.

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Photographs, Videos and Sharing Memories

At Active Tours Ireland, we love capturing the wonderful experiences and memories created during our tours.

Our Driver/Guides may occasionally take photographs or videos of destinations, activities and guests throughout the journey.

Where available, photographs may be shared privately with tour participants so they can enjoy and remember their Irish adventure.

Guests are also welcome to share their own photographs with fellow travelers through an optional group messaging or photo-sharing platform.

Participation in group photo sharing is entirely voluntary.

We ask all guests to respect the privacy of others and obtain permission before publicly sharing identifiable photographs or videos of fellow travelers.

Active Tours Ireland may also wish to use photographs or videos for promotional purposes, including our website, brochures, social media and marketing materials.

Where required by law, we will obtain appropriate consent before using identifiable images of guests for marketing or promotional purposes.

Any photographs, videos and associated personal information will be handled in accordance with our Privacy Notice and applicable data protection legislation.

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Wheelchairs and Mobility Aids

At Active Tours Ireland, we want our tours to be as welcoming and accessible as reasonably possible.
Our itineraries may involve walking, entering and exiting vehicles, exploring historic attractions and visiting outdoor locations with uneven surfaces or limited accessibility.
Our standard tour vehicles are not equipped with wheelchair lifts or ramps.
Guests who use wheelchairs, walking aids or other mobility equipment are encouraged to contact us before booking so we can discuss their individual requirements.
Lightweight, foldable mobility aids may be accommodated where suitable storage space and safe transport arrangements are available.
The suitability of any mobility equipment will depend on the vehicle, available storage space and relevant safety requirements.
We will assess requests individually and consider reasonable accommodations where possible, in accordance with applicable equality and accessibility legislation.

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6. Your Safety & Responsibility on the Tour

The client acknowledges that the nature of the activity/tour/event/service can be deemed adventurous and participation involves a degree of personal risk, the potential for harm, loss, or negative events such as injury and/or death, illness, or property damage, arising from inherent hazards within the activity/tour/event/service and its environment.
We will do our absolute best to make sure you stay safe during your tour, however, the clients are responsible for their own safety at all times and in particular on walks and outdoor activities. Some of which are easy, but others might be more active and clients take part at their own risks.
The clients must notify us of any medical conditions, allergies or previous serious medical operations.
Anyone under 18 years old must be accompanied by a legal guardian.

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7. Safety, Conduct, Alcohol, Drugs & Smoking

We ask all guests to behave responsibly and show courtesy and respect towards fellow travelers, Driver/Guides, activity providers and members of the public.
Abusive, threatening, discriminatory, unsafe or persistently disruptive behaviour will not be tolerated.
Your safety is always our priority. Our Driver/Guides and activity providers may refuse participation in an activity if they believe there is a reasonable risk to your safety or the safety of others.
This may include situations where a guest:
Appears to be under the influence of alcohol or drugs.
Does not have the appropriate clothing or safety equipment.
Does not meet the required age, fitness or safety conditions for an activity
Active Tours Ireland operates a no-smoking policy on all its vehicles. This includes vaping and all versions of e-cigarettes.

Refusing to follow reasonable safety instructions provided by guides or activity instructors may result in participation of the Tour.

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8. Age Restrictions

To ensure everyone has a safe, comfortable and enjoyable journey, we have a few guidelines for families traveling with children.
Minimum Age: Children aged 5 years and over are welcome on tours that permit younger guests. Unfortunately, we cannot accommodate children under 5 years of age on any of our scheduled Tours.
However on Private Tours we can facilitate children under 5 years of age.
Adult Supervision: All children and teenagers under 18 must be accompanied by a responsible adult aged 18 or over throughout the tour.
Child Seats & Booster Seats: We can arrange suitable child seats or booster seats when requested in advance. If your child is under 135 cm (approximately 4 ft 5 in) tall, please let us know when booking so we can make the necessary arrangements.
Planning a Family Adventure?
If you’re traveling with children, we encourage you to contact us before booking. We’ll be happy to discuss the most suitable tour options and help you choose experiences that everyone in the family can enjoy.

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Independent Travel Arrangements and Personal Belongings

At Active Tours Ireland, we want your holiday to be as enjoyable and stress-free as possible. To help ensure everything runs smoothly, we ask guests to take responsibility for any travel arrangements made independently of their tour booking.
Any flights, accommodation, airport transfers, activities or other services booked separately and not included in your Active Tours Ireland tour package are your own responsibility.
We recommend allowing plenty of time when arranging flights, transfers or onward travel connections, as tour schedules may occasionally change due to traffic, weather conditions or unforeseen circumstances.
Where possible, we encourage guests to avoid making non-refundable or inflexible travel arrangements that depend on exact tour arrival or departure times.
Guests are responsible for keeping their luggage, valuables and personal belongings safe throughout their journey.
We recommend taking particular care of important items such as passports, money, mobile phones, cameras and travel documents.
While we will always do our best to assist if something is lost or damaged, responsibility for personal belongings remains with the guest, subject to any rights or protections provided under applicable law.
We strongly recommend that all guests arrange comprehensive travel insurance before departing on their Irish adventure.
Your policy should ideally provide cover for:
Lost, stolen or damaged luggage and personal belongings.
Delayed or cancelled flights and travel connections.
Travel disruptions and unexpected changes to your plans.
Medical emergencies and other unforeseen circumstances.

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9. Third-Party Suppliers and Services
We work with a carefully selected range of independent local businesses and service providers to help deliver enjoyable, authentic and memorable experiences throughout your tour.
These may include hotels, guesthouses, transport providers, activity instructors, local guides and other tourism businesses.
To ensure everyone enjoys a safe and comfortable experience, guests are expected to follow any reasonable rules, guidelines and safety instructions provided by our suppliers, where these have been communicated to them.
This is particularly important when participating in outdoor activities, visiting attractions or using services provided by independent operators.
Where services provided by third-party suppliers form part of a package holiday organised by Active Tours Ireland, we remain responsible for the proper performance of those services in accordance with applicable Irish and EU package travel legislation.
Working with independent suppliers does not remove or reduce our legal responsibilities to our guests.
Individual suppliers are also responsible for their own actions and services, and any applicable compensation may be subject to relevant laws, international conventions or statutory limitations.

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Luggage

At Active Tours Ireland, we travel in comfortable, small-group vehicles, which means luggage space is limited. To ensure everyone has plenty of room and enjoys a relaxed journey, we kindly ask guests to follow our luggage guidelines.
One Small Suitcase or Travel Bag: Each guest may bring one cabin-sized suitcase or travel bag, measuring no more than 22 × 17 × 10 inches (56 × 43 × 25 cm).
One Small Personal Bag: You are also welcome to bring a small handbag or day bag for personal belongings, which you can keep with you during the journey.
Handling Your Luggage: We ask that guests are able to lift and carry their own luggage when necessary.
Larger Suitcases: Unfortunately, due to limited storage space in our vehicles, we cannot accommodate oversized or excessively heavy luggage.
If you’re traveling around Ireland before or after your tour, we recommend arranging storage for any additional luggage before joining us.
Our Tip: Pack light, bring comfortable clothing and footwear, and leave a little room for a wonderful Irish souvenir along the way!
We want everyone to enjoy a comfortable, spacious and stress-free journey as we explore Ireland’s spectacular Wild Atlantic Way.

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Liability and Responsibility

At Active Tours Ireland, we are committed to providing safe, enjoyable and professionally organised touring experiences. We take our responsibilities to our guests seriously and aim to deliver all services included in your booking with reasonable care and skill.

Active Tours Ireland accepts responsibility for fulfilling its contractual obligations in accordance with applicable Irish and European Union legislation, including relevant package travel regulations.

Where your booking includes accommodation, transport, activities or other services provided by independent suppliers, we remain responsible for the proper delivery of those services to the extent required by law.

The involvement of third-party suppliers does not remove our legal responsibilities as your tour organiser.

While we make every reasonable effort to ensure your tour runs smoothly, there may be circumstances where Active Tours Ireland cannot be held responsible for certain losses, damages or disruptions.

These may include situations caused by:

Guest Actions: Loss, damage or disruption resulting from a guest’s own actions or failure to follow reasonable instructions.
Unconnected Third Parties: Events caused by third parties not involved in providing the booked travel services, where those events could not reasonably have been predicted or avoided.
Unavoidable and Extraordinary Circumstances: Events beyond our control that could not have been prevented even if all reasonable measures had been taken.

These exclusions apply only where permitted by applicable law and do not affect your statutory rights.

Nothing in these Terms and Conditions excludes or restricts our liability for death or personal injury resulting from negligence, fraud or any other liability that cannot legally be excluded or limited.

Your rights under applicable Irish and EU consumer protection legislation remain fully protected.

In certain circumstances, compensation relating to travel services may be subject to limits established by applicable legislation or international conventions.

Where such limits legally apply to a service provider, equivalent limitations may also apply to Active Tours Ireland, but only to the extent permitted by law.

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10. Waivers

It is a condition of your booking being accepted that each client signs (or has signed on their behalf if under 18) our waiver of liability, a copy of which will be forwarded to you on booking and which must be signed using the document signing tool.
Failure to sign a waiver will result in the client’s booking being treated as having been cancelled by you and we reserve the right to impose the cancellation fees described in this agreement.

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11. Insurance

The price of your ticket does not cover your travel insurance.
We strongly recommends that the client purchases comprehensive travel insurance cover for cancellation, medical expenses, personal accident, personal baggage, money and public liability before you travel.
The client should ensure that any activities undertaken by the client during the Tour are covered by their insurance, in this regard, please note that certain activities may require specific insurance and it is a matter for the client to ascertain the position with their insurer before partaking in any activity.
Please note that we will not be responsible for any loss, damage, injury or other harm caused to the client or their possessions during the tour.
You are responsible for looking after your personal belongings whilst travelling.
We cannot be held responsible for any personal belongings left behind or damaged on any tour irrespective of the circumstances.

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12. Weather Warnings

- We will follow government advice with relation to weather warnings. Met Éireann, the Irish National Meteorological Service, is the leading provider of weather information and related services for Ireland.
- In the case of a red weather warning being issued by Met Éireann touring will cease until the red weather warning has passed.

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13. Complaints

Should the client have a complaint in respect of the tour, they should inform the Tour Guide during the course of the tour.
If the matter cannot be resolved after the representative’s best endeavours to do so during the tour, the client’s complaint should be made to us by email within 28 days thereof so that it can be investigated.
Any claims made after the 28 days period will not be considered by us.
Please note that if you attempt to address a situation on your own without using this notice procedure, you assume responsibility for any added costs you may incur and forfeit any potential refunds.

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Governing Law and Jurisdiction

These Terms and Conditions, and any contractual disputes arising from them, shall be governed by the laws of Ireland.

Any legal proceedings will be subject to the jurisdiction of the appropriate Irish courts, except where applicable consumer protection legislation provides otherwise.

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or other competent authority, that provision will be ineffective only to the extent required by law.

The remaining provisions will continue to apply and remain enforceable.

Where legally appropriate, an invalid provision may be interpreted or replaced in a manner that most closely reflects its original lawful purpose.

In the event of a legal dispute, responsibility for legal costs and expenses will be determined in accordance with applicable law and any relevant court order.

Nothing in these Terms and Conditions prevents guests from exercising their legal rights or pursuing remedies available under Irish or European Union consumer protection legislation.

Active Tours Ireland is committed to providing its contracted services with reasonable care and skill.

We accept responsibility for the proper performance of travel services included in our tour packages to the extent required by applicable Irish and European Union legislation, including package travel regulations.

Where independent suppliers provide services forming part of a package organised by Active Tours Ireland, our legal responsibilities as the tour organiser remain in place.

We will not be responsible for losses or disruptions arising from circumstances for which we are not legally liable, including certain events caused by guests, unconnected third parties or unavoidable and extraordinary circumstances.

Where applicable legislation or international conventions lawfully limit compensation, those limitations may apply.

Nothing in these Terms and Conditions excludes or restricts liability for death or personal injury caused by negligence, fraud or any other liability that cannot legally be excluded or limited.

Guests retain all statutory rights and remedies available under applicable law.

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15. Changes to Our Terms and Conditions

Active Tours Ireland reserves the right to review, amend or update these Terms and Conditions whenever necessary.
We encourage all customers to read and familiarize themselves with our Terms and Conditions before making a booking.
Any updates to our Terms and Conditions will be published on the Active Tours Ireland website, along with the date of the most recent revision.
All bookings will be governed by the Terms and Conditions in place at the time the booking was confirmed.
Any subsequent changes will not affect existing bookings unless agreed with the customer or required by applicable law.

Data Protection and Privacy

At Active Tours Ireland, we respect your privacy and are committed to protecting your personal information. We handle all personal data responsibly and in accordance with applicable Irish and European Union data protection legislation, including the General Data Protection Regulation (GDPR).

When you book a tour or contact Active Tours Ireland, we may collect and use personal information to:

Process and manage your tour bookings and payments.
Organise accommodation, transport, activities and other travel arrangements.
Communicate important information about your tour.
Assist with individual requirements, special requests or emergencies.
Meet our legal and regulatory obligations.
Manage and improve our business operations and customer services.

We only collect and use personal information where we have a valid legal basis for doing so.

From time to time, we may wish to keep you informed about new tours, special offers, upcoming adventures and other Active Tours Ireland news.

We will only send marketing communications where permitted by applicable data protection and electronic marketing laws.

You can unsubscribe from marketing communications at any time, either by using the unsubscribe option in our emails or by contacting us directly.

During our tours, photographs or videos may be taken to capture memorable experiences and moments along the journey.

Any collection, sharing or promotional use of photographs and videos will be handled in accordance with our photography and media policy and our Privacy Notice.

Where consent is required, we will seek the appropriate permission before using identifiable photographs or videos for promotional purposes.

We take reasonable steps to keep your personal information secure and only share it with trusted service providers or other parties where necessary, lawful and appropriate.

This may include accommodation providers, activity operators and other businesses involved in delivering your booked tour.

Under applicable data protection legislation, you have certain rights regarding your personal information. These may include the right to access, correct or request the deletion of your data, as well as other rights depending on the circumstances.

For further information about how we collect, use, store and protect your personal information, please refer to our Privacy Notice, available on the Active Tours Ireland website.

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Contacting Us

If there are any questions regarding these terms & conditions, you may contact us by E-mail: info@activetoursireland.com or Phone
USA +1 (0)443 873 2450 or IRE +353 (0)61 975 860 and we will assist you in any way we can.